Newstrack

Avaya launches intelligent communication system for hospitality

To launch two customer studios in Delhi, Bangalore for demos

Sanjeev Bhar - New Delhi

Avaya GlobalConnect has now extended its peripheral services of Intelligent Communication (IC) solutions to reach verticals like hospitality, retail, manufacturing, BFSI, IT and ITeS, etc. According to Ritesh Jayswal, its director (Industry Solutions), vertical segments are slated to grow at a very fast pace and adopting communication solutions will enhance their productivity.

"Our solutions will be more of an enabler, especially for greenfield projects. Nonetheless, there is also the opportunity to upgrade analogue systems in communication through IC solutions in the existing operations," he says. Communications-Enabled Business Process (CEBP) of the company offers a holistic combination of software, consulting and support services that integrate Avaya IC into business processes, making it possible to sense events in real-time and then orchestrate and track enterprise-wide actions creating a more responsive organisation.

Recently, the company provided end-to-end communication solutions to The Leela in Gurgaon and Leonia in Hyderabad. It is working closely to create IC for the hospitality sector with FCS, Motorola, Teledex, Extreme, Polycom and other key players in areas of structured cabling, security, storage, servers, board room integrations, etc. In order to explain the services and mechanism of the IC solutions, Avaya will offer demonstrations through its existing customer studios in Mumbai. It is planning to come up with two more such centers in Delhi and Bangalore, Jayswal said. The centre has been devised to replicate a real guestroom and how various communication functionalities could be upgraded according to the customised needs. Jayswal informs, "We will be able to understand customer demand better than through a Powerpoint presentation." He claims that this is a first-of-its-kind concept that hospitality and retail sectors could use to enhance their communication issues for end-to-end solutions.