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Exploring
the human capital crunch
Many a surveys have stated that the hospitality industry has
been found to be one of the largest employers, even exceeding
the IT industry. Add to this are the numerous hospitality
institutes mushrooming all over the country with a variety
of short-term, long-term and part-time courses. Why then are
the attrition rates so high? By Beryl Menezes
Cornell
study finds work climate contributes to service excellence
Conventional wisdom suggests that content employees provide
the best service. As a consequence, many managers begin their
customer-service strategy by addressing employee satisfaction.
The
Kamat gamut
Kamat Hotels (India) has been making aggressive expansions
in the country and a lot will depend on Vikram Kamat, the
young director of the hotel group. By Dinkar Farwaha
Movements
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