Newstrack

Use railways to call a cab, book rooms

EH Staff - Mumbai

Indian Railways will soon roll out four call centres to help travellers hire a cab from the station and even book rooms. The railways plan to flag off the first call centre at Noida by July-end. This centre will serve the northern region. Call centres for the western and southern regions, in Ahmedabad and Mysore, will get off the ground soon after the one in Noida comes into being. These centres will offer three kinds of services - basic, premium and value-added. Local call rates will be charged for accessing the basic services that will include enquiries about train bookings and schedules.

The premium services will be for enquiries about the availability of tatkal (emergency) tickets, trains between stations, concessions, cancellations and refunds. SMS alerts will also be offered. The value-added services will offer car and hotel bookings.