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Streamlining
technology
Hoteliers do not fundamentally like technology, but lack of
attention to technology details can lead to significant amounts
of lost revenue. Therefore, hotels need to upgrade their
IT infrastructure and simultaneously integrate various operational
platforms, writes Sanjeev Bhar.
Dial
'S' for service
Differentiation, today, has become key for success in any
business. One such differentiating feature that the hotel
industry has adopted is the 'one touch' service that enables
them to serve guests at the speed of light. Vikram Kharvi
explores.
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