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Make
formal training mandatory for hiring
Kamal Hingorani, ex-vice president and head, Kuoni Academy
of Travel (KAT), underlines the importance of formal training
in the burgeoning fields of hospitality and travel and highlights
the skillsets required to enter the trade.
At
your service
Guests require different levels of service and butlers are
regarded as the key in delivering exceptional services to
guests, which gives the hotel an edge over its competitors,
reiterates Amit Ghosh.
Put
on your ‘Thinking Hats’
The Six Thinking Hats is an amazing tool for decision making
even in the hospitality business, says Vishal Pandey.
The
hotelier and his muse
Lalit Suri, chairman and managing director, Bharat Hotels,
promoter of the Grand Group of Hotels, is a multi-dimensional
man with more facets to his personality than one can imagine.
How does he move so effortlessly from one role to another?
Neeti Mehra attempts to understand the man and his muse.
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