Siemens On A HiPath

Siemens with its HiPath Hospitality Solutions aims to enable hoteliers to perform one’s tasks even more efficiently and successfully in future.

The Hipath Hospitality Solutions with its innovative solutions and appropriate hardware, software, reliable protection systems, networks and a complete range of services in more that 190 countries offers advantages to the hotelier that results in an early amortisation. These not only include improved utilisation of personnel resources, lower communication charges and simplified administration, but also greater customer loyalty resulting from efficient processes and reliable services for the hotel guests.

The HiPath Hospitality Solutions are as follows:

HiPath Hotel Standard

Large hotels, apartment hotels and restaurants have to meet complex demands with their communication systems. The variety of functions of the HiPath Hotel Standard are aimed at optimising services and keeps cost under check. The HiPath Hotel Standard provides a clear, easy-to-use Windows user interface at one or more networked PCs. At the at the check-in there is the Room Occupancy Assistant and check-out the Billing Assistant. Each movement of the guest is registered and booked into the system - up to 100 different items can be recorded including restaurant bills and sauna charges. If the customer requires a bill shown in two currencies, this service can be provided with a just a mouse-click. The HiPath Hotel Standard can easily keep track of guests who change rooms or make telephone calls from the hotel telephone booths or cordless handsets provided in the conference rooms, because all charges are automatically assigned to the correct guest account.

Even a wake-up call can be booked on the computer at the reception or through the telephone in the guest’s room. Guests will always be greeted in the language that they have requested. Similarly, when linked to a voice mail system, the system enables announcements for various services, ranging from price list for different services on the menu of the day in the hotel restaurant, to be called up via the room telephone. Special rates, company tariffs or various flat rates for travel agencies are not a problem - the Reservation Assistant presents the hotelier with all individual room prices and the complete occupancy plan.

HiPath Hotel Advanced

The investment in a powerful front-office systems can pay off only with a state-of-the-art integrated communication system. The HiPath Hotel Advanced is an intelligent solution to linking the front-office system and communication system, along with a host of functions and modules.

Hotels do not need to worry about which front-office system is installed, the HiPath Hotel Advanced makes a standardized hotel interface available to every supplier. The innovative Standard hotel interface opens up the entire range of features of HiPath Hotel Advanced. From check-in with the automatic activation of the room telephone, entry of the name for caller identification, wake-up call service in eight languages, room and minibar status control, to the administration of virtual telephone numbers. Guests who seek peace and quiet can have the ’do not disturb’ function activated at the front office. While this is in operation, messages are reliably stored and indicated by means of a ’message waiting’ lamp. If guests should start to check out before they listened to all their messages, HiPath Hotel will alert the concerned hotel staff. Regular guests can be assigned the same virtual number by the front office whenever they are visiting, even if they occupy a different room each time. The HiPath Hotel Advanced provides numerous modules which can be integrated into the overall system. For example, an extensive alarm module, voicemail module, fax module or special call charge administration software that also records the internal charges.

Based on the Real Time IP System HiPath 4000, HiPath Hotel Advanced enables several hotels to be networked - on a regional, national or international basis. Apart from the possibility of central administration, this offers a host of further economic advantages and maximum transparency, which allows optimum control of management process.

HiPath Hospitality Service Center

The HiPath Hospitality Service Center, an end-to-end communications and guest service management system, is a conceptual breakthrough in the integration of communication services and the management, monitoring of guest services. This innovative solution helps hotels map their business strategy onto consistent guest services and thereby increase the hotels profitability. The HiPath Hospitality Service Center enables hotels to improve guest services and to work smarter, faster and more efficiently. It provides the property or hotel chain management with tools to measure the quality of service delivered, as well as wide range of useful information and statistics.

The HiPath Hospitality Service Center is a PC-based client-server application specially designed for the requirements of the hospitality industry. The intuitive Windows interface is structured according to the requirements. The system also monitors each individual service request from the time it is submitted to the time it is met. The personal welcome in the central Guest Service Communications Centre maintains the “human touch” and the sense of individual care. All essential personnel resources in the hotel are controlled centrally by the system. This enables the concerned hotel staff to guarantee your guests the greatest possible speed and reliability in fulfilling their wishes, while at the same time optimising the deployment of personnel. Efficient processes and the best use of the hotel’s human resources will improve the financial figures. Telephones, cellphones, PDA’s and cordless phones, Internet, Intranet, spreadsheet and invoicing applications and building management in the HiPath Hospitality Service Center all these concepts are integrated to achieve significantly faster work processes. Telephone calls to guests are connected in a matter of seconds, guests requests are forwarded immediately to the appropriate service personnel. All the features necessary for smooth operation are available on a single interface room status with the name of the guest, length of stay, tariff, special requirements, services, restaurant and bar checks, minibar status. In future, guests will only have to press a single key to obtain any service quickly and reliably. Similarly, guest name, phone number and time are displayed on screen as each call is received. It is only necessary to click on one of the predefined guest service request texts and the order can be processed directly on the PC or forwarded to the appropriate service unit. It goes without saying that there is also a possibility of entering plain texts comments. Each order is tracked on screen with its status and time. No guest order is mislaid or forgotten and everything efficiently. The system tracks the order in the background to ensure that customer requests are met on time